FAQs - Frequently Asked Questions

Your device does not need to maintain a constant internet or WiFi connection while we perform the unlock service. Our remote online service will proceed regardless, and upon completion, we will send you detailed instructions for the next steps.

It’s up to you whether your device is turned on or off while we carry out the unlocking process. This will not impact our ability to unlock your device remotely. We’ll notify you via email once the unlock is successfully completed.

Having a SIM card in your device is not required while we are unlocking it. This will not affect the unlocking process. However, it is advisable to have a SIM card ready to use in your device once the unlock is complete, as you will receive step-by-step instructions to activate your device with the new SIM card.

The IMEI is your device’s 15-digit unique identifier. To find it, navigate to Settings > General > About, or dial *#06# on your device’s keypad.

An iPhone may be blacklisted if reported lost or stolen. For clarity on your iPhone’s status, reach out to our customer support or your network provider.

To initiate the unlocking process, it’s essential to know your iPhone’s carrier. If uncertain, utilize our instant carrier check service for this information.

You can unlock your iPhone while under contract to use with another carrier, provided you continue to fulfill your contract terms and monthly payments.

For iPhones, unlocking is conducted ‘Over-The-Air’ via either 3G/4G or WiFi, ensuring your phone remains with you without service interruption. For Samsung and Android devices, unlocking involves a code entered into your phone.

Unlocking typically takes between 1 to 2 days, though times may vary based on the device’s brand and contractual status. Some devices are unlocked in mere minutes.

A blacklisted phone is a mobile device that has been reported lost or stolen or is associated with unpaid bills. Such phones are placed on a blacklist database, preventing them from accessing mobile networks.

Mobile phone and device locking refers to the practice where mobile devices are programmed to work only with a specific network or carrier’s SIM card.

Yes, the blacklist system works similarly for both iOS and Android devices. It’s based on the IMEI number, not the operating system.

Unlocking a blacklisted phone can be beneficial if the blacklisting was a mistake or if any related disputes have been resolved. However, ethical and legal considerations should be taken into account, especially if the phone is reported lost or stolen.