Check your device

Contact

Get in touch

Corrections are especially welcome. If something on this site is out of date or wrong, telling us is the fastest way to get it fixed.

General questions

Anything about how the check works or what a result means.

[email protected]

Corrections

A missing phone model, an outdated carrier process, a broken link.

[email protected]

Privacy requests

Access, correction or deletion requests under GDPR and similar laws.

[email protected]

Press and partnerships

Media enquiries and questions about how the site is funded.

[email protected]

Before you write

A few things we cannot help with, so you do not spend time on an email that will only get one answer:

  • We cannot unlock a device, remove a blacklist entry, or bypass an activation lock. Only the carrier, the finance provider or the account holder can do that.
  • We cannot look up the status of an IMEI on your behalf. Your carrier can.
  • We cannot recover an Apple ID or Google account. Use Apple or Google account recovery directly.

Never send us passwords, account credentials or copies of identity documents. We do not need them, and no legitimate service will ask you for them.

Response times

We aim to reply within five working days. Privacy requests are handled within the statutory period that applies in your jurisdiction, which is one month under the GDPR.